Privacy Policy

This Privacy Notice for Toilville Limited Liability Company (“we,” “us,” or

“our“), explains how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services

(“Services“), including when you:

Visit our website at https://www.itstoilville.com, or any website of ours that references or links to this Privacy Notice
Use Toilville consultation services. Toilville provides enterprise-grade AI solutions designed to optimize digital communication and knowledge systems. Founded in 2024 by Peter Swimm, Toilville’s mission is to integrate institutional knowledge with scalable conversational technology to enhance business performance.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We determine how your personal information is collected, used, and shared. If you do not agree with our policies, please do not use our Services.

If you have any questions or concerns, please get in touch with us at hello@toilville.com. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at: hello@toilville.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you

can find out more details about any of these topics by clicking the

link following each key point or by using our table of contents below

to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the features you use, the choices you make, and the personal information that you provide to us.

Learn more about the personal information you disclose to us.

Do we process any sensitive personal information?

Some information, such as your racial or ethnic origins, sexual orientation, and religious beliefs, may be considered “special” or “sensitive” in certain jurisdictions. We do not process sensitive personal information.

Do we collect any information from third parties?

No, we do not collect any information from third party sources.

How do we process your information?

We process your information to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with the law. Additionally, we may process your information for other purposes with your consent. We only process your information when we have a valid legal reason.

Discover more about how we handle your information.

In what situations and with which parties do we share personal

information?

We may share information in specific situations and with

specific third parties. Learn more about when and with whom we share

your personal information.

How do we keep your information safe?

We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights?

Depending on where you are located

geographically, the applicable privacy law may mean you have certain

rights regarding your personal information. Learn more about your privacy

rights.

How do you exercise your rights?

The easiest way to exercise your rights is by visiting https://www.itstoilville.com/contact/ or by contacting us.

We will review and respond in accordance with applicable laws.

Want to learn more about what we do with any information we

collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR

PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL

INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

9. DO WE COLLECT INFORMATION FROM MINORS?

10. WHAT ARE YOUR PRIVACY RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY

RIGHTS?

13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

14. DO WE MAKE UPDATES TO THIS NOTICE?

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE

COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you

us or our products and Services, when you participate in activities on the

Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we

collect depends on the context of your interactions with us and the

Services, your choices, and the products and features you use.

The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
job titles
usernames
passwords
contact preferences
contact or authentication data
billing addresses
debit/credit card numbers

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

All personal information that you provide to us must be true, complete, and

accurate, and you must notify us of any changes to such personal

information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer

our Services, communicate with you, for security and fraud prevention, and

to comply with law. We may also process your information for other

purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts.
- We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user.
- We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information, see our Cookie Notice:
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional

campaigns that are most relevant to you.

To save or protect an individual’s vital interest. We may process

your information when necessary to save or protect an individual’s

vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO

PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is

necessary and we have a valid legal reason (i.e., legal basis) to do so

under applicable law, like with your consent, to comply with laws, to provide

you with services to enter into or fulfill our contractual obligations, to protect

your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us

to explain the valid legal bases we rely on in order to process your personal

information. As such, we may rely on the following legal bases to process

your personal information:

Consent. We may process your information if you have given us

permission (i.e., consent) to use your personal information for a

specific purpose. You can withdraw your consent at any time. Learn

more about withdrawing your consent.

Performance of a Contract. We may process your personal

information when we believe it is necessary to fulfill our contractual

obligations to you, including providing our Services or at your

request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we

believe it is reasonably necessary to achieve our legitimate business

interests and those interests do not outweigh your interests and

fundamental rights and freedoms. For example, we may process

your personal information for some of the purposes described in

order to:

Send users information about special offers and discounts on

our products and services

Develop and display personalized and relevant advertising

content for our users

Analyze how our Services are used so we can improve them

to engage and retain users

Support our marketing activities

Diagnose problems and/or prevent fraudulent activities

Understand how our users use our products and services so

we can improve user experience

Legal Obligations. We may process your information where we

believe it is necessary for compliance with our legal obligations, such

as to cooperate with a law enforcement body or regulatory agency,

exercise or defend our legal rights, or disclose your information as

evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe

it is necessary to protect your vital interests or the vital interests of a

third party, such as situations involving potential threats to the safety

of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission

(i.e., express consent) to use your personal information for a specific

purpose, or in situations where your permission can be inferred (i.e.,

implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable

law to process your information without your consent, including, for

example:

If collection is clearly in the interests of an individual and consent

cannot be obtained in a timely way

For investigations and fraud detection and prevention

For business transactions provided certain conditions are met

If it is contained in a witness statement and the collection is

necessary to assess, process, or settle an insurance claim

For identifying injured, ill, or deceased persons and communicating

with next of kin

If we have reasonable grounds to believe an individual has been, is,

or may be victim of financial abuse

If it is reasonable to expect collection and use with consent would

compromise the availability or the accuracy of the information and

the collection is reasonable for purposes related to investigating a

breach of an agreement or a contravention of the laws of Canada or

a province

If disclosure is required to comply with a subpoena, warrant, court

order, or rules of the court relating to the production of records

If it was produced by an individual in the course of their employment,

business, or profession and the collection is consistent with the

purposes for which the information was produced

If the collection is solely for journalistic, artistic, or literary purposes

If the information is publicly available and is specified by the

regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR

PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this

section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in

connection with, or during negotiations of, any merger, sale of

company assets, financing, or acquisition of all or a portion of our

business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING

TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect

and store your information.

We may use cookies and similar tracking technologies (like web beacons

and pixels) to gather information when you interact with our Services.

Some online tracking technologies help us maintain the security of our

Services and your account, prevent crashes, fix bugs, save your

preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking

technologies on our Services for analytics and advertising, including to help

manage and display advertisements, to tailor advertisements to your

interests, or to send abandoned shopping cart reminders (depending on

your communication preferences). The third parties and service providers

use their technology to provide advertising about products and services

tailored to your interests which may appear either on our Services or on

other websites.

To the extent these online tracking technologies are deemed to be a

“sale”/”sharing” (which includes targeted advertising, as defined under the

applicable laws) under applicable US state laws, you can opt out of these

online tracking technologies by submitting a request as described below

“

Specific information about how we use such technologies and how you can

refuse certain cookies is set out in our Cookie Notice:

__________

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-

BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial

intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by

artificial intelligence, machine learning, or similar technologies (collectively,

“AI Products”). These tools are designed to enhance your experience and

provide you with innovative solutions. The terms in this Privacy Notice

govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers (“AI

Service Providers”), including OpenAI, Microsoft Azure AI, Anthropic,

Amazon Web Services (AWS) AI, Amazon Bedrock, Hugging Face, SAP

Leonardo, Salesforce Einstein and Google Cloud AI. As outlined in this

Privacy Notice, your input, output, and personal information will be shared

with and processed by these AI Service Providers to enable your use of our

AI Products for purposes outlined in “WHAT LEGAL BASES DO WE RELY

ON TO PROCESS YOUR PERSONAL INFORMATION?” You must not use

the AI Products in any way that violates the terms or policies of any AI

Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

AI applications

AI bots

AI development

AI research

AI search

Image analysis

Machine learning models

Natural language processing

Video analysis

Text analysis

AI deployment

AI insights

AI automation

AI translation

AI predictive analytics

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line

with our Privacy Notice and our agreement with third parties. This ensures

high security and safeguards your personal information throughout the

process, giving you peace of mind about your data’s safety.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the

purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary

for the purposes set out in this Privacy Notice, unless a longer retention

period is required or permitted by law (such as tax, accounting, or other

legal requirements). No purpose in this notice will require us keeping your

personal information for longer than the period of time in which users have

an account with us.

When we have no ongoing legitimate business need to process your

personal information, we will either delete or anonymize such information,

or, if this is not possible (for example, because your personal information

has been stored in backup archives), then we will securely store your

personal information and isolate it from any further processing until deletion

is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of

organizational and technical security measures.

We have implemented appropriate and reasonable technical and

organizational security measures designed to protect the security of any

personal information we process. However, despite our safeguards and

efforts to secure your information, no electronic transmission over the

Internet or information storage technology can be guaranteed to be 100%

secure, so we cannot promise or guarantee that hackers, cybercriminals, or

other unauthorized third parties will not be able to defeat our security and

improperly collect, access, steal, or modify your information. Although we

will do our best to protect your personal information, transmission of

personal information to and from our Services is at your own risk. You

should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM

MINORS?

In Short: We do not knowingly collect data from or market to children

under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under

18 years of age, nor do we knowingly sell such personal information. By

using the Services, you represent that you are at least 18 or that you are

the parent or guardian of such a minor and consent to such minor

dependent’s use of the Services. If we learn that personal information from

users less than 18 years of age has been collected, we will deactivate the

account and take reasonable measures to promptly delete such data from

our records. If you become aware of any data we may have collected from

children under age 18, please contact us at hello@itstoilville.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some

regions, such as the European Economic Area (EEA), United Kingdom

(UK), Switzerland, and Canada, you have rights that allow you greater

access to and control over your personal information. You may review,

change, or terminate your account at any time, depending on your country,

province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have

certain rights under applicable data protection laws. These may include the

right (i) to request access and obtain a copy of your personal information,

(ii) to request rectification or erasure; (iii) to restrict the processing of your

personal information; (iv) if applicable, to data portability; and (v) not to be

subject to automated decision-making. In certain circumstances, you may

also have the right to object to the processing of your personal information.

You can make such a request by contacting us by using the contact details

provided in the section “HOW CAN YOU CONTACT US ABOUT THIS

NOTICE?” below.

We will consider and act upon any request in accordance with applicable

data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully

processing your personal information, you also have the right to complain

to your Member State data protection authority or UK data protection

authority.

If you are located in Switzerland, you may contact the Federal Data

Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process

your personal information, which may be express and/or implied consent

depending on the applicable law, you have the right to withdraw your

consent at any time. You can withdraw your consent at any time by

contacting us by using the contact details provided in the section “HOW

CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the

processing before its withdrawal nor, when applicable law allows, will it

affect the processing of your personal information conducted in reliance on

lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can

unsubscribe from our marketing and promotional communications at any

time by clicking on the unsubscribe link in the emails that we send, replying

“STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by

contacting us using the details provided in the section “HOW CAN YOU

from the marketing lists. However, we may still communicate with you —

for example, to send you service-related messages that are necessary for

the administration and use of your account, to respond to service requests,

or for other non-marketing purposes.

No mobile information will be shared with third parties or affiliates for

marketing or promotional purposes. Information sharing to subcontractors

in support services, such as customer service, is permitted. All other use

case categories exclude text messaging originator opt-in data and consent;

this information will not be shared with third parties.

Account Information

If you would at any time like to review or change the information in your

account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete

your account and information from our active databases. However, we may

retain some information in our files to prevent fraud, troubleshoot problems,

assist with any investigations, enforce our legal terms and/or comply with

applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept

cookies by default. If you prefer, you can usually choose to set your

browser to remove cookies and to reject cookies. If you choose to remove

cookies or reject cookies, this could affect certain features or services of

our Services. For further information, please see our Cookie Notice:

__________

If you have questions or comments about your privacy rights, you may

email us at hello@toilville.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile

applications include a Do-Not-Track (“DNT”) feature or setting you can

activate to signal your privacy preference not to have data about your

online browsing activities monitored and collected… Currently, no uniform standard for recognizing and responding to DNT signals exists.

As such, we do not respond to DNT signals or similar mechanisms. If a future standard is adopted, we will update this Privacy Notice Accordingly.

California law requires us to let you know how we respond to web browser

DNT signals. Because there currently is not an industry or legal standard

for recognizing or honoring DNT signals, we do not respond to them at this

time.

12. DO UNITED STATES RESIDENTS HAVE

SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut,

Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota,

Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island,

Tennessee, Texas, Utah, or Virginia, you may have the right to request

access to and receive details about the personal information we maintain

about you and how we have processed it, correct inaccuracies, get a copy

of, or delete your personal information. You may also have the right to

withdraw your consent to our processing of your personal information.

These rights may be limited in some circumstances by applicable law. More

information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the

past twelve (12) months:

Category Examples Collected

Contact details, such as real name,

alias, postal address, telephone or

A. Identifiers mobile contact number, unique

personal identifier, online identifier,

Internet Protocol address, email

address, and account name

B. Personal information

as defined in the

California Customer

Records statute

Name, contact information,

education, employment, employment

history, and financial information

C. Protected

classification

characteristics under

state or federal law

Gender, age, date of birth, race and

ethnicity, national origin, marital

status, and other demographic data

D. Commercial

information

Transaction information, purchase

history, financial details, and payment

information

E. Biometric information Fingerprints and voiceprints NO

F. Internet or other

similar network activity

Browsing history, search history,

online behavior, interest data, and

interactions with our and other

websites, applications, systems, and